A scalable enterprise-grade communication platform integrating predictive auto dialling, manual click-to-call, inbound call handling, WebRTC softphones, lead management, agent monitoring, and real-time reporting directly into your existing CRM ecosystem.
The proposed solution transforms your CRM into a fully integrated omnichannel contact centre platform capable of handling predictive dialling, inbound support, campaign management, real-time analytics, and intelligent lead lifecycle automation.
Intelligent ratio-based auto dialling engine that maximizes agent utilization, improves answer rates, and automates outbound campaigns.
Browser-based CRM calling interface enabling agents to initiate calls directly from customer records with full synchronization.
Centralized lead upload, recycling, scheduling, segmentation, and status tracking with real-time synchronization between CRM and dialling engine.
Smart inbound routing based on IVR, campaigns, DID numbers, language preference, and skill-based agent assignment.
Detailed operational dashboards covering call logs, campaign performance, agent productivity, login/logout tracking, and lead analytics.
Fully browser-native calling solution supporting click-to-call, conferencing, transfers, hold, mute, and CRM-integrated controls.
The integrated platform delivers measurable business improvements across customer engagement, workforce management, and campaign automation.
Reduced Manual Dialling Effort
Real-Time Monitoring & Analytics
CRM & Telephony Synchronization
Campaign & Queue Management
Enterprise-ready architecture integrating CRM workflows, telephony infrastructure, browser-based calling, and real-time APIs.
Lead management, campaigns, reporting, dashboards, and customer workflows.
REST APIs, authentication, synchronization, and real-time event processing.
Predictive dialling, queue management, inbound routing, and call automation.
SIP signalling, voice routing, recordings, conferencing, and IVR processing.
Comprehensive modules designed to support enterprise-grade customer communication operations.
Upload leads through APIs or Excel files with campaign assignment, deduplication, DNC filtering, and intelligent queue mapping.
Detailed workforce activity tracking including login time, logout time, pause codes, wrap-up duration, and campaign participation.
Real-time call records with call duration, recordings, transfers, disposition codes, and advanced search/filtering.
Real-time dashboards showing answer rates, abandonment rates, conversion ratios, and queue health monitoring.
Supervisor monitoring, call whispering, barging, recording playback, and quality management.
Intelligent inbound routing with CRM screen-pop, missed call handling, and callback automation.
Structured deployment methodology ensuring smooth implementation and operational transition.
Requirement analysis, CRM workflow mapping, telephony assessment, and infrastructure review.
VICIdial integration, API development, predictive dialling setup, and lead synchronization.
Click-to-call workflows, WebRTC softphone deployment, screen-pop, and disposition synchronization.
Real-time analytics, operational dashboards, supervisor monitoring, and reporting engine setup.
UAT, load testing, security validation, production deployment, and operational onboarding.
Build a scalable, secure, and intelligent communication ecosystem that integrates seamlessly with your CRM while enabling predictive dialling, real-time reporting, lead lifecycle automation, and browser-based calling from a unified operational platform.
Contact Winet Infratel